BURGERFUEL VIB CLUB APP TROUBLE SHOOTING TIPS & TRICKS

We’ve put together some tips and tricks to help solve some common user experience issues customers have encountered with our new app.

Please note that for the app to be working as it should be, it should always be the latest version and your device software too.

1. I CAN'T SIGN UP OR LOGIN BECAUSE I NEVER RECEIVE MY SMS VERIFICATION CODE:

  1. Please check that your device or home network doesn’t have any ad blockers enabled. This could be blocking the SMS text code from being received.  

  1. Please ensure your device software and app version has been updated to the latest version (see No. 5 below r.e how to update the app) 

  2. Please use the prefix 02 for your mobile phone number to login.

  1. Try signing up or logging in via eat.burgerfuel.com on your device or any browser (i.e Chrome, Safari) and see if you can receive the SMS verification code via that method.  

  1. If you can’t, there is an option to re-send the verification code via email. But please get in touch and let us know and we can look into this issue further.  

Let us know if you get stuck (scroll to the bottom of this web page) and we'll need your:

- Device model and version i.e iPhone SE version 16.7

- Your mobile network e.g 2 Degrees

2. I AM TRYING TO LOGIN, BUT IT KEEPS TELLING ME I NEED TO SIGN UP:

We have had a number of customers who have not been able to see the link to login on the sign-up page.  

  1. We have updated the app and now you are taken straight to the LOGIN page when you select SIGN UP on the home page,  

  1. or click on the top right-hand profile/member icon to go straight to the LOGIN page.   

  1. If you are still having trouble, please refresh your app and ensure it is on the latest app version(see No. 5 below r.e how to update the app) and try to login again.  

Let us know if you get stuck.  

3. THE APP WON'T LOAD ON MY PHONE:

  1. Please ensure the app has also been updated to the latest version as we are consistently updating the app to make adjustments and improvements. Please refer to No. 5 below r.e how to update the app. 

  2. Please also check that your device has been updated to the latest software version.

  3. Refreshing the app can help to reset and even turning off your phone and turning it on again, will help clear the cache (yep, the old turn it off and on again trick). 

  4. We've found that occasionally, the most effective solution for resolving a technical glitch is to uninstall the app and then reinstall it.

Let us know if you get stuck and please understand that some older devices may not support the app. But you can continue to order and participate in our loyalty programme when ordering via eat.burgerfuel.com. 

4. I CAN'T DOWNLOAD THE APP

1. Check your App Store settings; the BurgerFuel VIB Club App is only available in New Zealand for download.

5: HOW DO I UPDATE THE APP?

To Update to the latest version of the BurgerFuel app, follow the steps:

iOS 13 and higher

1. From the HOME screen, tap the APP STORE icon.

2. Tap PROFILE.

3. Locate BurgerFuel VIB Club app.

4. Tap UPDATE

5. Enter your Apple ID password if prompted.

iOS 12 and lower

1. From the HOME screen, tap the APP STORE icon.

2. Tap UPDATES.

3. Locate BurgerFuel VIB Club app.

4. Tap UPDATE.

5. Enter your Apple ID password if prompted.

If you experience any issues, visit Apple Support.

Android device

1. OPEN the BurgerFuel VIB Club app in the Play store, then tap UPDATE.

You can also update the BurgerFuel VIB Club app with these steps:

1. OPEN the PLAY STORE app. 

2. In the Search bar, type "BurgerFuel VIB Club".

3. In the list, tap the BurgerFuel app.

4. Tap UPDATE. If you don't see the option, the app is already up to date.

 

6. HOW DO I ENABLE PUSH NOTIFICATIONS ON MY DEVICE?

iOS: Settings -> Notifications -> Notification Style -> BurgerFuel -> Allow Notifications Toggle on

Android: Settings -> Notifications -> App Notifications -> BurgerFuel -> Toggle to On 

REACH OUT IF YOU GET STUCK!

Please check to see if any of the above is relevant to you and if your problem is something different or you are still having trouble, please reach out to [email protected] with the following information: 

  1. Your mobile phone number and email address, so we can search you in the system. 

  1. The device you are using (both the model and version). 

  1. Please also ensure the app has been updated to the latest version as we are consistently updating the app to make adjustments and improvements. Refer to No. 5 r.e how to update the app. 

  1. Device Software should be as up to date as possible.

  2. Screenshots or screen recordings of the issue are super helpful!